Frequently Asked Questions

Creating an account is simple! Click the 'Register' button, fill in your personal details, verify your email address, and you're ready to play. The entire process takes less than 5 minutes.

For account verification, you'll need a government-issued photo ID (passport, driver's license, or national ID card) and a recent utility bill or bank statement showing your address. This helps us ensure your account security and comply with regulations.

Your welcome bonus is automatically credited after your first deposit. Simply register, make a deposit of at least €20, and your bonus will be available in your account immediately. Don't forget to use the bonus code WELCOME100 for the full package!

Wagering requirements are the number of times you need to play through your bonus amount before you can withdraw winnings. For example, a €100 bonus with 35x wagering means you need to wager €3,500 total. Different games contribute differently to these requirements.

We accept a wide range of payment methods including Visa, Mastercard, Skrill, Neteller, bank transfers, and various cryptocurrencies. Deposits are instant, and withdrawals are processed within 24-48 hours depending on the method chosen.

Withdrawal processing times vary by method: e-wallets (Skrill, Neteller) take 0-24 hours, credit/debit cards take 1-3 business days, and bank transfers take 3-5 business days. All withdrawals are subject to our verification process for security.

We don't charge fees for most withdrawal methods. However, some payment providers may charge their own fees. We process up to 3 free withdrawals per month, and any additional withdrawals may incur a small processing fee.

Yes! Most of our slot games offer a 'Demo' or 'Fun Play' mode where you can play with virtual credits. This is perfect for trying out new games or practicing strategies without risking real money. Simply click 'Demo' on any game.

All our games use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies like eCOGRA. We're licensed and regulated, ensuring all games meet strict fairness standards.

Yes, we take security very seriously. We use 256-bit SSL encryption to protect all data transmission, store personal information on secure servers, and never share your details with third parties without your consent. We're fully GDPR compliant.

You can set daily, weekly, or monthly deposit limits in your account settings under 'Responsible Gaming'. These limits help you stay in control of your spending and can be adjusted at any time (increases take 24 hours to take effect).

Our customer support team is available 24/7 through live chat, email (support@betrophy.com), or phone. Live chat is the fastest way to get help, with average response times under 2 minutes. We also have comprehensive help articles for common questions.

No, each player is allowed only one account per household/IP address. Multiple accounts will result in closure and forfeiture of funds. If you've forgotten your login details, please contact support rather than creating a new account.

Bonus funds cannot be withdrawn immediately - they must first meet the wagering requirements. Once you've completed the required wagering, bonus funds convert to real money and can be withdrawn along with any winnings.

Yes! Betrophy Casino is fully optimized for mobile devices. You can play all your favorite games on smartphones and tablets through your mobile browser - no download required. The mobile experience offers the same features as the desktop version.