Terms & Conditions

1. General Information

Betrophy Casino ("we," "us," "our") is operated by Addvantage Limited, a company incorporated under the laws of Malta with registration number C 12345. Our registered office is located at 123 Gaming Street, Sliema SLM 1234, Malta.

We are licensed and regulated by the Malta Gaming Authority (MGA) under license number MGA/B2C/123/2024, issued on January 1, 2024. Our operations are also licensed by the UK Gambling Commission under license number 12345-678-901234.

2. Eligibility and Account Registration

2.1 Age Requirements

You must be at least 18 years old (or the legal age of majority in your jurisdiction, whichever is higher) to create an account and use our services. We reserve the right to request proof of age at any time.

2.2 Jurisdiction Restrictions

Our services are not available to residents of the following jurisdictions: United States, France, Netherlands, Belgium, Spain, Italy, Denmark, Bulgaria, Estonia, and any other jurisdiction where online gambling is prohibited by law.

2.3 Account Registration

• You may only register one account per person, household, or IP address
• All information provided during registration must be accurate and complete
• You must verify your account by providing valid identification documents
• We reserve the right to close duplicate or fraudulent accounts

3. Account Security and Responsibilities

3.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials. Any activity that occurs under your account is your responsibility.

3.2 Prohibited Activities

• Using our services for money laundering or other illegal activities
• Attempting to manipulate or exploit our games or systems
• Using automated software or bots to play games
• Colluding with other players or third parties
• Providing false or misleading information

4. Deposits and Withdrawals

4.1 Deposits

• Minimum deposit amount is €20 (or equivalent in other currencies)
• Deposits are processed instantly for most payment methods
• We reserve the right to refuse deposits from certain payment sources
• All deposits must be made from accounts in your own name

4.2 Withdrawals

• Minimum withdrawal amount is €20 (or equivalent in other currencies)
• Withdrawals are processed within 24-48 hours after approval
• Account verification is required before first withdrawal
• Withdrawals must be made to the same payment method used for deposits (where possible)
• We reserve the right to request additional documentation for large withdrawals

5. Bonuses and Promotions

5.1 General Bonus Terms

• All bonuses are subject to wagering requirements before withdrawal
• Maximum bet with bonus funds is €5 per spin/hand unless otherwise stated
• Bonuses expire after the specified validity period
• Only one bonus per player, household, or IP address unless otherwise stated

5.2 Wagering Requirements

Wagering requirements specify how many times you must play through your bonus amount before you can withdraw. Different games contribute differently to wagering requirements as specified in our bonus terms.

6. Game Rules and Fair Play

6.1 Game Integrity

All our games use certified Random Number Generators (RNG) to ensure fair and random outcomes. Games are regularly tested by independent auditing companies including eCOGRA and iTech Labs.

6.2 Game Malfunctions

In the event of a game malfunction, all affected bets and payouts are void. We will investigate all reported malfunctions and take appropriate action.

7. Responsible Gaming

We are committed to promoting responsible gaming and providing tools to help players maintain control:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Session time limits
• Self-exclusion options
• Reality checks and cooling-off periods

8. Privacy and Data Protection

We are committed to protecting your privacy and personal data in accordance with GDPR and other applicable data protection laws. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Betrophy Casino or its licensors and is protected by copyright and other intellectual property laws.

10. Limitation of Liability

To the maximum extent permitted by law, Betrophy Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your use of our services.

11. Dispute Resolution

11.1 Customer Complaints

If you have a complaint, please contact our customer support team first. We aim to resolve all complaints within 7 business days.

11.2 Alternative Dispute Resolution

If we cannot resolve your complaint, you may refer the matter to:

• Malta Gaming Authority (for MGA license disputes)
• UK Gambling Commission (for UKGC license disputes)
• eCOGRA (for game-related disputes)

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malta. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Maltese courts.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new terms.

14. Contact Information